Meridian lending platform
A loan origination platform that took underwriting from nine days to under four hours, without replacing the core banking system it sits on.
The problem
Meridian was processing loan applications across four disconnected systems and a shared inbox. Underwriters rekeyed the same applicant data three times, and nobody could answer where an application actually was.
The core banking system could not be replaced. Anything we built had to sit alongside it and stay in sync.
What we did
We built a single origination layer with an event-driven sync to the core system, so the bank of record never changed.
Document extraction handles the paperwork, a rules engine handles policy checks, and anything ambiguous escalates to a human with full context attached. Underwriters see one queue instead of four systems.
We shipped in fortnightly increments to a real environment, starting with the single highest-volume loan product and expanding once it was proven.
The outcome
Median time to decision fell from nine days to 3.5 hours. Application volume grew 40% in the first quarter without adding underwriters.
The platform now handles every product line and has run for fourteen months with 99.97% availability.
They told us on day two that a third of our brief was solving the wrong problem. It was uncomfortable and it was right. The platform they built has run for over a year without an incident that reached me.
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